About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

About the role

Spa Receptionist performs all face to face, phones and e-mail reception duties; proactively welcomes guests, is knowledgeable about treatments, products and services offered as well as pricing, and scheduling. Spa Receptionist handles opening and closing accounting daily; ensures ultimate guest experience through guidance inside the Spa and Fitness areas

What you will do

• Is very warm and welcoming when assisting guests; smiles and maintains eye contact.

• Reads the morning reports to ensure awareness of all staff on all arrival, in house and departure guests with special attention to VIP’s return guests, profile guests, etc.

• Describes and sells Spa services and products according to the guest’s preferences.

• Up sells treatments and services in intuitive and sensitive manner according guests’ needs and preferences.

• Focus on meeting/exceeding retail and spa treatment targets.

• Knows amenities, equipment, products, treatments, packages, special current promotions of spa and fitness including benefits, indications & contraindications.

• Ensures handover completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal and genuine.

• Actively offers operational, employee and customer (internal and external) related feedback to management.

• Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to spa manager and relevant departments.

• Understands all safety procedures specific to usage of spa and fitness equipment and products.

• Organizes and schedules all guest bookings in the efficient manner.

• Operates the Spa software system Book4Time for spa reservations and other functions.

• Processes all charges, sets up and handles gift certificates.

• Organizes the inventory of retail, assist with reordering of products.

• Handles guest complaints and notifies spa management.

• Sets-up and maintains Spa public areas in an immaculate manner; maintains stocks of operating and guest supplies in the work areas.

• Performs other tasks or projects as assigned by management.

What you bring

• Previous experience within luxury hospitality preferable

• Ability to read, write and speak fluent English

• Excellent communication and exceptional guest service skills